FAQs

1. What types of products do you sell?

We offer a wide range of high-quality pet products, including toys, grooming accessories, food, beds, and much more. All our products are designed for the comfort, safety, and enjoyment of your four-legged companions.

2. Are your products safe for animals?

Yes! All the products we sell undergo strict safety checks to ensure they are safe for animals. We carefully select materials to guarantee their quality and safety for your pets.

3. How do I place an order?

Placing an order is easy! Simply browse our shop, select the products you want, and then proceed to checkout. You can pay by credit card, PayPal, and other payment methods.

4. How can I track my order?

Once your order has been shipped, we will send you a tracking number by email so you can follow its progress. You can also track your order directly on our website by logging into your account.

5. Do you offer international delivery?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. You'll find more details during the checkout process.

6. Can I return or exchange a product?

We accept returns and exchanges on most products within 30 days of purchase, provided the items are unused and in their original packaging. Please contact our customer service department to initiate the return or exchange process.

7. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They make the perfect gift for any animal lover! You can purchase a gift card directly from our website.

8. How do I contact customer service?

If you have any questions or need assistance, you can contact our customer service team by email at pollyandpaws@gmail.com or by using the contact form on our website.

9. Do you offer discounts or promotions?

Yes, we frequently offer promotions and discounts to our customers. Be sure to subscribe to our newsletter and follow us on social media to stay informed about our latest offers.

10. How do I care for the products I have purchased?

Each product comes with care instructions to help you maintain its quality and durability. Be sure to follow the care recommendations provided on each product page so your pet can enjoy it for a long time.